Privacy Policy
Privacy Policy
Effective Date: May 26, 2026
1. Introduction
Zeenile ("we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our platform, and describes the rights available to you regarding your data.
2. Information We Collect
We collect the following categories of personal data:
- Account information: name, email address, phone number, and password.
- Order information: shipping address, billing details, and purchase history.
- Usage data: browsing behaviour, search queries, device information, and IP address.
- Payment data: payment method details (processed securely by our payment providers; we do not store full card numbers).
- Communications: messages, support tickets, and feedback you submit to us.
3. How We Use Your Information
We use your data to:
- Process and fulfil your orders and returns.
- Communicate order updates, receipts, and account notifications.
- Provide personalised product recommendations and search results.
- Improve platform performance, security, and user experience.
- Comply with legal obligations and prevent fraud.
- Send marketing communications where you have opted in.
4. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract performance: to deliver the services you request.
- Legal obligation: to comply with applicable laws and regulations.
- Legitimate interests: to improve our platform and prevent fraud.
- Consent: for optional communications such as newsletters.
5. Sharing Your Information
We do not sell your personal data. We may share it with:
- Sellers: limited information required to fulfil your orders.
- Logistics providers: shipping and delivery partners.
- Payment processors: to complete transactions securely.
- Service providers: hosting, analytics, and customer support tools.
- Legal authorities: when required by law or to protect our rights.
6. Data Retention
We retain your personal data for as long as your account is active or as required by law. You may request deletion of your account and associated data at any time, subject to our legal retention obligations.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of your data.
- Object to or restrict certain processing activities.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with a relevant data protection authority.
To exercise your rights, contact us through the customer care page.
8. Cookies
We use cookies and similar technologies to enhance your experience, analyse platform usage, and deliver relevant content. Please refer to our Cookie Policy for full details.
9. Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has provided personal data, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on the platform. Continued use of the platform after changes constitutes acceptance of the updated policy.
12. Contact
For privacy-related enquiries, please contact us through the customer care page on our platform.